Privacy Policy

Shortcut Reviews

Last Updated: February 26, 2026

Overview

Shortcut Reviews ("we," "us," or "our") provides a platform that helps service businesses collect customer reviews via SMS. This Privacy Policy describes how we collect, use, and protect information in connection with our services.

Information We Collect

From Subscribing Businesses:

  • Business name, address, and contact information

  • Account login credentials

  • Payment and billing information

From End Users (Customers of Subscribing Businesses):

  • Phone number (provided to us by the subscribing business)

  • Review content you choose to submit

  • SMS opt-in and opt-out status

Automatically Collected:

  • Device and browser information

  • IP address

  • Usage data related to interactions with our platform

How We Use Your Information

We use the information we collect to:

  • Deliver SMS review requests on behalf of subscribing businesses

  • Process and display customer reviews

  • Manage accounts and process payments

  • Communicate with subscribing businesses about their accounts

  • Improve and maintain our platform

  • Comply with legal obligations

SMS Messaging

  • End users receive SMS messages only when a subscribing business initiates a review request through our platform.

  • Message frequency varies based on service interactions. Typically, a customer will receive one message per service interaction.

  • Message and data rates may apply.

  • End users can opt out of messages at any time by replying STOP.

  • For help, end users can reply HELP or contact us at the email address listed below.

Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share information with:

  • Service providers who assist in operating our platform (e.g., Twilio for SMS delivery)

  • Subscribing businesses, but only the review content submitted by their customers

  • Law enforcement or government agencies when required by law

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. End user phone numbers and SMS records are retained in accordance with applicable regulations and are deleted when no longer needed.

Your Rights

You may:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Opt out of SMS messages at any time by replying STOP

To exercise these rights, contact us using the information below.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribing businesses of material changes via email. The "Last Updated" date at the top of this page reflects the most recent revision.

Contact Us

Shortcut Reviews Email: Justin@shortcutreviews.com